“Customers today are significantly more sophisticated in what they’re looking for, as it relates to financial reporting, how they want to approach repairs. So there’s a lot more need for financial analytics and reporting. We’re positioned to support the market very differently than other companies. It’s what we do,” says Sher. Read more TFS ARTICLE – MARCH 2014
DAY & NIGHT / ALL SERVICE ADDS VALUE TO TRI-STATE FOOD SERVICE OPERATIONS WITH A NEW STATE-OF-THE-ART EXPANDED FACILITY
The Nation’s Premier Equipment Installation & Service Provider Is the “Go-To” Source for Service
NEW HYDE PARK, NY — December 17, 2013 — Day & Night All / Service, the nation’s premier commercial kitchen equipment and HVAC systems has completed a facility upgrade that features a new training/test kitchen outfitted with the industry’s latest technology. The new facility was built to fulfill the company’s mission to provide local restaurant and corporate dining facility operators with a timely response and quality diagnostic service.
“New technology has helped us to provide the fastest and most attentive service to our customers,” says Matt Sher, one of the company’s principals. “It’s all about providing quality diagnostics and premium solutions that reduce service cycle time, hassles and downtime.” Clientele includes MSG, Rockefeller University, Macys, and many celebrity chefs.
The new facility will enable Day & Nite to emphasize their commitment to training, develop the best technicians, and foster relationships with manufacturers to get the best training exposure. The company will soon receive the much sought after CFESA master certification, which will be added to its prestigious Manitowoc Star and MSCA star certification.
“We want customers to come and see the latest that was introduced at the trade shows and understand why our blend of inventory, people and process is the perfect recipe to maximize the food service operator’s commitment to efficiency,” says Sher. “We are truly a one-stop shop for HVAC, refrigeration plumbing, and cooking service.”
Facility: The industry-specific designed 22,000-square-foot facility is home to our well-stocked warehouse. The inventory of parts is barcoded so we can track them in the warehouse and in our technician’s trucks. Our trucks are all equipped with GPS, which enables us to provide the correct parts quickly when needed.Technicians: We’re a union company with refrigeration and air conditioning technicians who are members of Local 638. Kitchen technicians are members of Local 1922. The benefits of having union technicians are: better training for quicker and more accurate diagnostics, union certification, union benefits, pension, welfare benefits, and happier employees that deliver a better customer experience.
Brothers Ken and Irwin Sher, co-founders of Day & Nite / All Service, the New Hyde Park-based commercial HVAC and refrigeration company they started in 1977, spent several years preparing for the day when their sons would take over. That time came in January, but despite preparation, transition is never simple. Ken’s son, Matthew, 41, serves as president and vice president of sales, and Irwin’s… click here to read more.
Transparency in a business practice context implies openness, communication and accountability. It means operating in a way that allows your customers to easily see what actions you are performing and therefore what you are really about. Day & Nite / All Service believes this to be a cornerstone of customer service and developing lasting customer relationships. With this in mind we are offering access for one unique user to our web based CRM (Customer Relationship Manager) portal for each service contract customer. The CRM can be logged on to from anywhere there is internet access and allows the client to place service calls, view open quotes and open invoices, approve quotes and even run reports of equipment history by site. It gives the client real-time access to the same valuable information that Day & Nite’s office staff is privy to. If you have a service contract and are interested in a demonstration please contact your account representative.
“The Cutting Edge” is a phrase that we most often associate with the technology driven industries denoting the highest level of development and improvement. Its not all that often that a service company can claim, much less demonstrate that they are on the cutting edge. Day & Nite / All Service is proud to be able to do just that. Their recently implemented windows based service/dispatch and accounting platform not only streamlines the office staffs transactions providing higher customer service levels, but it also supports a web based client interface giving the end user access to a host of functions they can monitor in real time. We are also in the final stages of deployment for ultramobile Android based tablets to each technician. The tablets give the technicians unfettered access to upload and view relevant information from the main database. Day & Nite / All Service actively seeks out partnerships with companies whose products can provide additional benefits to their clients. Temp Minder wireless temperature monitoring systems, Atmos Air Indoor Air Treatment Systems, Frigitek Energy Reducing Motors (See Gary’s Corner on pg 2 for more details) and Air Advice building energy savings solutions are just a few such ventures. We would like to thank everyone for the support and commitment in rolling out our wireless field technology successfully to date. We would especially like to thank Carlos Andrade and David Sher for their tireless efforts, training and insightful leadership on this mission critical endeavor.
As the Tri-State’s leading Commercial Kitchen Equipment Service and Repair company, All Service has spent decades separating itself from the pack. Recently the dedication and commitment of All Service’s office and field staff have garnered industry wide attention.
The top left picture is from a recent training that Jackson held in the newly christened technical training kitchen at Day & Nite / All Service’s Corporate Headquarters. Technicians from 3 service companies were in attendance and had the opportunity to gain
exposure to 2 Jackson Flight Dishwashers, 1 Rack Type and 1 under counter. The top right picture shows 2 All Service Technicians working on an installation project for Restaurant Associates at their Central Catering Commissary in Long Island City. All Service, Day & Nite, and Popular Plumbing worked in concert to complete that project for M-Tucker. The Bottom left is a picture of a Burlodge Carbon Tech Mobile Heated and Refrigerated Cart. Service Manager Rick Sher and a hand full of technicians recently participated in an in-depth training session given by Joe Olivia of Burlodge. Upon the completion of the training All Service was certified as an authorized warranty service agent for Burlodge. The bottom right picture depicts one of All Service’s technicians going the extra mile for a client and rebuilding a steam well in the parking lot to expedite the crucial repair.
